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You are here: Home / News / Kesalahan Palo Alto Networks mengekspos kasus dukungan pelanggan, lampiran

Kesalahan Palo Alto Networks mengekspos kasus dukungan pelanggan, lampiran

April 24, 2022 by Søren

Sebuah bug di dasbor dukungan Palo Alto Networks (PAN) mengekspos ribuan tiket dukungan pelanggan ke individu yang tidak berwenang, BleepingComputer telah mempelajarinya.

Informasi yang terungkap termasuk, nama dan informasi kontak (bisnis) dari orang yang membuat tiket dukungan, percakapan antara anggota staf Palo Alto Networks dan pelanggan.

Bukti yang dibagikan dengan BleepingComputer menunjukkan beberapa tiket dukungan berisi lampiran—seperti log firewall, konfigurasi dump, dan aset debug lainnya yang dibagikan dengan staf PAN oleh pelanggan.

Palo Alto Networks, penyedia terkemuka produk keamanan siber dan jaringan serta firewall, mengatakan kepada BleepingComputer bahwa masalah tersebut kini telah diperbaiki—sekitar delapan hari setelah dilaporkan.

Saat menyadari kesalahan akses, pelanggan memberi tahu BleepingComputer bahwa mereka segera memberi tahu Palo Alto Networks, baik dengan mengajukan “permintaan dukungan kritis” dan menghubungi anggota PAN tertentu di LinkedIn.

BleepingComputer menghubungi PAN untuk lebih memahami ruang lingkup dan dampak kebocoran data ini.

PAN mengatakan bahwa tidak ada data yang diunduh dan menyiratkan bahwa cakupan kebocoran tetap terbatas hanya pada satu pelanggan:

“Kami diberitahu tentang masalah yang memungkinkan pelanggan resmi untuk melihat sebagian kecil kasus dukungan, yang biasanya tidak dapat mereka lihat,” kata juru bicara Palo Alto Networks kepada BleepingComputer.

“Kami segera memulai penyelidikan dan mengidentifikasi itu karena kesalahan kesalahan konfigurasi izin dalam sistem pendukung.”

“Analisis kami mengkonfirmasi tidak ada data yang diunduh atau diubah, dan masalah ini segera diperbaiki.”

Namun, perhatikan, perbaikan bug memakan waktu sekitar delapan hari, setelah itu akses pelanggan tersebut ke 1.900 tiket yang tidak terkait dicabut.

PAN tidak menjawab apakah memberi tahu pelanggan yang informasinya terpengaruh oleh bug kebocoran data, atau jika berencana melakukannya.

Saat ini, perusahaan mengatakan, tidak ada tindakan pelanggan yang diperlukan dan yakin bahwa produk dan layanannya aman.

Selengkapnya: Bleeping Computer

Tagged With: Bug, Data Breach, Firewall, Network

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